Restoration Process

We have a tried and true three-step process to help our customers get the most from their window repair insurance settlement and get the work done quickly, efficiently, and correctly.

Why is this specialization important?

Initial Consultation


After you reach a settlement with your insurance company, you’re not bound to any specific solutions or steps moving forward. We’ll thoroughly inspect the damage and help you review your options, listening closely so we understand exactly what you want.


When we’ve agreed on a solution, we’ll review the work process with you, settle on a work plan, and provide you a firm price. The work may involve removing and then repairing wall material immediately adjacent to the frame, so we’ll account and plan for that as well.


Since we don’t represent any specific brand, if the solution calls for replacement, we’re able to expertly install any brand or type of window.

Verifying & Preparation


With the work plan in place, we’ll confirm and reconfirm the details – re-measuring, verifying colors, and reviewing the parts lists and required materials. Most of our work is customized so there’s little room for error.


When a window restoration job is set up correctly, the work is far more likely to go well and be completed on time. Mis-ordering based on errors or poor planning can set back a job by six weeks or more. We’ll do everything possible to make sure that doesn’t happen.


At this point, we’ll also coordinate with your schedule. Our work is year-round and we’re able to weather-proof the work area if the windows need to be removed for repair or replacement.

Restoration Work


Protecting your home is just as important to us as expertly restoring and repairing your windows. We won’t move any tools or equipment into your home until we’ve protected the floors and furniture in the areas we’ll be working in and walking through. That means putting ram board on your wood floors and laying out carpet mask on your carpeting. We’ll cover all the nearby furniture with drop clothes that are only used for furniture covering.


Then we’ll go to work. If we’re replacing windows, we’ll go one at a time – removing then installing – isolating our activity to keep out the elements. We’ll never leave a window void covered in plastic overnight. And since we’ve planned thoroughly and doublechecked and verified the details in advance, the job will go like clockwork. It’s never a race, but a steady, professional pace.


If necessary, when we’re finished, we’ll bring in our trusted construction partners to restore your walls inside and out with drywall/paint, trim, stonework, masonry, siding or whatever is needed.

We work anywhere in the U.S.

Call us today to schedule an initial consultation.

Window Restoration Glossary

Apron – The portion of the interior casing below the sill that’s installed flat onto the wall.


Double hung – A window in which both sashes can open and close. In single hung windows, typically the top sash is fixed in place and the bottom sash slides up and down.


Flashing – The exterior barrier at the top of a window that prevents water from seeping under the casing.


Frieze-band windows – Non-functioning windows, often in a horizontally aligned set, typically found near or at the top of a wall.


Glazing – The glass portion of the window. “Re-glazing” is the replacement of that glass.


Jamb – The portions of the frame that support the window system along the top (“head jamb”) and sides (“side jambs”)


Lintel – The structural support across the top of a window, also known as a “header.”


Sash – A section of the window. Standard windows typically have a “top sash” (also called an “outer sash,” since it’s recessed deeper toward the outside) and a “bottom sash” (also called an “inner sash”).


Sill – The horizontal, protruding flat portion of the bottom of the interior casing.